FAQs

Answer: Once you’ve determined no one is injured, call 911 and do not leave the scene. The police will gather necessary information from all parties and assist with getting the vehicles off the road safely. You should then contact your insurance company to report the accident and potentially start a claim, depending on who is at fault. Since every insurance company handles things differently, it is best to wait and find out if your insurance company requires an estimate or if they will be sending an adjuster to assess the damage. Contrary to popular belief, it is not necessary to obtain multiple estimates before scheduling repairs. Once an estimate is approved, parts can be ordered and the repair process can begin.

Answer: No. You are protected by the State of Iowa to have your vehicle repaired at any repair facility you choose. It is not true that you have to go where your insurance company or anyone else tells you. You are free to choose the shop you are most comfortable with. Click here for more helpful information.

Answer: Appointments are not required, but appreciated. You are welcome to stop in for a free estimate during our business hours, 8 a.m. to 5 p.m., Monday through Friday. We will collect all necessary information, take photos and you can be on your way, typically 20-30 minutes.

Answer: Bring us a copy of the estimate and we are happy to schedule your vehicle and can work off their estimate as a starting point.

Answer: It is common to have a different cost of repair from one shop to another. A lower estimate may not include all the necessary work required to properly repair the vehicle or may be using a lower quality part. Be sure to ask questions to ensure your vehicle will be repaired back to the original condition. Estimates can be confusing and we are happy to look over an estimate with you and answer any questions you have.

Answer: Sometimes damage is not able to be seen until parts are removed during the repair process. When this happens, we work directly with your insurance company to approve the supplemental damage and get your vehicle back to pre-loss condition.

Answer: We offer a lifetime warranty on the work we perform for as long as you own the vehicle. View our warranty here.

Answer: Check with your insurance company to determine what your deductible may be for the type of accident you have had. Deductibles can vary between comprehensive and collision claims.

Answer: You will pay your deductible directly to our facility and it will be collected upon completion of repairs.

Answer: Cash, check, debit and all major credit cards. Payment is due in full before vehicles are released.

Answer: Yes, we have a key drop box on the east side of our building, next to the walk-in door.

Answer: Rust repair can be very expensive when done properly. Surface rust can sometimes be cleaned and painted, but rust that is coming through the panel can only be repaired by replacing the metal. Because we want to provide value and quality repairs, we typically do not perform rust repairs.

Answer: Details are just that, very detailed, so we like to have vehicles for a full business day when a detail is scheduled. You are welcome to drop your vehicle the night before and place your keys in the drop box if that is more convenient. If you have time restrictions, please discuss that with us at the time of scheduling.

Answer: In Iowa, window tint can be added to the back side and rear windows of any level legally. While it is ultimately your decision, it is not legal to add tint to the front side windows. Please see iowadot.gov for more detailed information.

Answer: The standard answer is a quarter size and smaller rock chip can potentially be filled as long as it is not in the driver’s line of sight. It is recommended to stop by and have our estimator take a look to determine if the chip can be filled or if it would be best to have the glass replaced depending on the size and location of the damage.