Privacy Policy

At Van Sant Collision, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.

Information We Collect

• Name
• Email address
• Phone number
• Mailing or billing address
• Vehicle information (such as make, model, year, VIN, license plate number, insurance claim information, and repair history
• Payment information (processed securely through third-party payment providers, if applicable
• Communications you send us through email, phone, text message, online forms, or social media

How We Use Your Information
We may use your information to:

• Schedule appointments
• Provide collision repair and related services
• Prepare repair estimates
• Communicate repair status and appointment reminders
• Process payments
• Coordinate with insurance companies when authorized
• Respond to customer inquires

 

How We Share Information
We do not sell your personal information. We may share your information with:

• Insurance companies, when authorized or necessary to process claims
• Payment processors
• Technology and software providers that support our business operations
• Parts suppliers or manufacturers when necessary for repairs or warranty claims
• Government agencies or law enforcement when required by law
• Professional advisors, including attorneys and accountants

SMS consent is not shared with third parties or affiliates for marketing purposes

Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality and analyze website traffic. You may disable cookies through your browser settings, although some website features may not function properly.

Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention
We retain personal information only as long as necessary to:

• Provide requested services
• Maintain repair and warranty records
• Meet legal, accounting, and insurance requirements
• Resolve disputes and enforce agreements

Your Privacy Rights
Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information, subject to legal obligations

To exercise these rights, please contact us at 641-628-3206.

SMS Terms & Conditions
By providing your mobile phone number and opting in to receive text messages from Van Sant Collision Repair, you agree to these SMS Terms & Conditions.

Types of Messages
You may receive text messages regarding:

• Appointment confirmations and reminders
• Vehicle repair status updates
• Estimate notifications
• Customer service communications
• Billing or payment reminders

Message Frequency
Message frequency varies depending on your interaction with our business and the services you request.

Message and Data Rates
Message and data rates may apply according to your mobile carrier’s plan.

Opting Out
You may opt out of receiving SMS messages at any time by replying STOP to any text message. After opting out, you will receive a confirmation message, and no further SMS messages will be sent unless you opt in again.

Help
Reply HELP to any text message for assistance, or contact us at 641-628-3206.

Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes become effective when posted on this page with the updated Effective Date.

Contact Us
If you have questions about this Privacy Policy or these SMS Terms & Conditions, please contact us:

Van Sant Collision Repair
80 Truman Road
Pella, IA 50219
Phone:  641-628-3206
Email:  info@vansantcollision.com